Non-Voice Chat Support Specialist - Remote Work Opportunity

Private Advertiser · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-06

FULL_TIME⭐ TERVERIFIKASI

Rp 19000 - Rp 23000 per bulan

Join our dynamic team as a Non-Voice Chat Support Specialist and provide exceptional service to global clients from the comfort of Bali’s most vibrant locations. Are you a customer service professional with a passion for written communication? We are looking for a dedicated professional to join our team and handle customer inquiries and issues via live chat.

At Private Advertiser, we are committed to delivering outstanding customer service and ensuring our clients have a seamless experience. As a Non-Voice Chat Support Specialist, you will be the first point of contact for our international customers, providing them with prompt, accurate, and friendly support. This role offers a unique opportunity to work remotely from some of Bali's most beautiful locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

📋 Tanggung Jawab Pekerjaan

Answer customer inquiries and resolve issues via live chat in a timely and professional manner.
Use our proprietary CRM system to track and manage customer interactions.
Provide accurate and helpful information to customers, ensuring they have a positive experience with our brand.
Escalate complex issues to the appropriate team members for further resolution.
Monitor chat queues and respond to customer requests in a timely manner.
Maintain a high level of accuracy and attention to detail in all customer interactions.
Adhere to our company's policies and procedures, including our customer service guidelines.
Continuously monitor and improve our customer service processes to ensure we are meeting and exceeding customer expectations.

🎓 Kualifikasi & Syarat

Proven experience as a customer service representative or similar role, preferably in a remote work environment.
Strong written communication skills, with the ability to convey information clearly and concisely.
Excellent problem-solving skills and the ability to think on your feet.
Proficiency in using live chat software, such as Zendesk or LivePerson.
Familiarity with CRM systems, such as Salesforce or HubSpot.
Ability to work independently and manage your own time effectively.
Strong attention to detail and the ability to maintain accuracy in all customer interactions.
Ability to work well under pressure and meet tight deadlines.