Inbound Call Center Representative - Bandung

Join Infomedia Nusantara as an Inbound Call Center Representative in Bandung and become the voice of Telkomsel! In this dynamic role, you will handle incoming customer calls, providing exceptional service and ensuring customer satisfaction. Your ability to listen, communicate, and resolve issues effectively will be crucial in this customer-facing position. Based in Bandung, you'll be part of a team that values professionalism and growth.

At Infomedia Nusantara, we are committed to delivering top-notch customer service. As an Inbound Call Center Representative, you will be the first point of contact for Telkomsel customers, addressing their queries and concerns with a friendly and professional demeanor. This role offers a unique opportunity to develop your communication skills while contributing to a leading telecommunications company.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer calls with professionalism and empathy.
• Provide accurate and timely information to customers regarding Telkomsel products and services.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Document customer interactions and follow up on unresolved issues.
• Adhere to company policies and procedures, including data privacy and security regulations.
• Collaborate with the team to maintain high service standards and achieve performance targets.
• Participate in training and development programs to enhance your skills.
• Work in a fast-paced environment, managing multiple calls simultaneously.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or call center environment.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Basic knowledge of Telkomsel products and services is a plus.
• Familiarity with CRM software such as Salesforce or Zendesk.
• Ability to work in a team and follow company policies.
• High school diploma or equivalent.

🛠️ Keahlian

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